payments can be made using the following methods

Bank payment (no fee)

Name: BRIMSTONE ENERGY LIMITED
Bank: Monzo Bank
Account number: 70573057
Sort code: 04-00-03
BIC: MONZGB2L
Bank address: Broadwalk House, 5 Appold St, London, EC2A 2AG, United Kingdom
IBAN: GB22 MONZ 0400 0370 5730 57

To make a payment by conventional bank transfer, Brimstone Energy will issue you with an invoice which will contain your payment reference number, allowing you to make the payment, fee free.

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Credit Card, Google Pay or Apple Pay (1.5% fee)

Brimstone Energy Limited have partnered with Stripe, who provide “Financial Infrastructure for the Internet.”

You can pay securely with stripe.

Stripe accept all major credit cards as well as Google and Apple Pay. However for the convenience offered by using this service, there is a 1.5% fee which will be added to your bill.

Brimstone Energy will issue you with an invoice, which will contain a link that will allow you to pay that invoice securely on Stripe’s platform.

Terms and Conditions

The Terms and Conditions for Brimstone Energy Limited can be found here.

Our privacy policy can be found here.

COMPLAINTS POLICY

Brimstone Energy Limited always endeavours to provide the best service.  However, on rare occasions there may be times where a customer may not be completely satisfied. 

To ensure Brimstone Energy Limited can put things right for you, as soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and to the high standards the business aims to achieve.

Please contact Brimstone Energy Limited straight away with any concerns either by phone, email or write to us. If writing, get proof of posting.

Business Complaint Procedure

On receipt of your complaint Brimstone Energy Limited aims to respond within 5 days.  

The business will arrange a convenient date to come and view and/or remedy the situation within 28 days.

In the unlikely event Brimstone Energy Limited is unable to resolve your complaint having exhausted the business complaints procedure, it may be necessary to use another complaint service.  Where Brimstone Energy Limited cannot resolve the complaint to your satisfaction and/or agree to the final resolution requests confirmed to us; and both parties agree a ‘deadlock’ has been reached, you can then escalate your complaint.

Brimstone Energy Limited has access to an Alternative Dispute Resolution (ADR) service for our domestic installation, service, repair and maintenance contracts as part of the Which? Trusted Traders Endorsement.  If you choose to, you can refer your complaint to Which? Trusted Traders’ Alternative Dispute Resolution.  You will need to contact Which? Trusted Traders on 02922 670 040 who can explain if you are eligible to use their Alternative Dispute Resolution.